The Brockville Police Service has created an alternate response unit which will be assisting in diverting non-emergency calls for service from our patrol members. The alternate response unit will be staffed with a police officer who will follow-up and support our patrol officers on the street. The addition of the alternate response unit will permit more time for our patrol officers to perform core-policing functions in the community. This initiative also provides a safe opportunity to respond to calls for service amid the Covid 19 pandemic.
Non-emergency calls for service include calls which:
- Do not require a police presence
- Do not require a lengthy investigation
- Can be handled via telephone or email
Any person wishing to make a complaint via the alternate response unit may call 613-342-0127 or email firstname.lastname@example.org. This position is not staffed 24/7 nor is the email monitored 24/7 but an officer will respond on their next shift. Community members are reminded to call 9-1-1 for emergency situations which require an immediate police response.